Varun Chaskar

Experienced Tech Enthusiast with almost 5 years of extensive IT Support experience, currently working as a Technical Support Professional in TomTom. Proficient in various positions, did 1.7 years of service as a Service Desk Administrator in Wipro which I handle critical devices for Client John Lewis & Partners. Resolved 5,000+ incidents and awarded the Rising Star Award for Outstanding Performance in Wipro and freelance experience for 2.7 years multi-skilled at resolution of IT issues and provision of exceptional customer service. I like to use technology to solve real world problems.

Product Support Engineer @ DNV

From Oct 2024 - March 2025 | India

• Support ShipManager software with >80% resolution rate on first contact.
• Manage client communications via email/chat for troubleshooting.
• Use Echolon ticketing tool for efficient issue tracking.
• Handle server/user accounts with Toolbox, Azure AD, and Windows Server.

Tools: ShipManager, Echolon, Azure AD, VMware, Royal TS, TeamViewer, SQL Anywhere

Technical Support Professional @ Tomtom International B.V.

From Mar 2024 - Sep 2024 | Pune, India

• Achieved >82% resolution rate for TomTom device support.
• Boosted customer satisfaction by 20% with presales advice.
• Reduced return TAT by 15% in post-sales logistics.

Tools: Zendesk, Unbabel, Intershop, SAT2 Admin

Service Desk Analyst @ Wipro Technologies

From Jul 2022 - Jan 2024 | Pune, India

• Supported John Lewis & Partners with 100% SLA compliance.
• Reduced resolution time by 20% with timely updates.
• Achieved 90% first-call resolution via SCCM troubleshooting.

Tools: ServiceNow, VMware, SCCM, McAfee ePO

Freelancer

Aug 2019 - Feb 2022 | India - Remote

• Web Developer using Bootstrap, WordPress, Wix.
• Provided technical support and consulting for clients.

Tools: Google Analytics, SEMrush, WordPress, TeamViewer

Custom ROM Tester (Volunteer)

XDA Developers | Aug 2017 - Dec 2019 | India - Remote

• Tested Android ROMs for stability and performance.
• Specialized in rooting and firmware customization.

Tools: Magisk, LineageOS, TWRP, ADB

B.Sc Computer Science

D Y Patil ACS College | 2020 | 73.4%

Higher Secondary Certificate

D.Y.Patil ACS Junior College | 2017 | Science

Wipro Rising Star Award

Wipro Technologies | 2023

Resolved 5,000+ incidents with 100% quality score.

Machine Learning Competition

ZONAL Championship | 2019

Championed by IIT Madras.

Google Cloud Fundamentals

Google | Mar 2022

Cyber Olympiad

DPU | 2019-2020 | 2nd Rank

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