Varun Chaskar

Technical Support Engineer @ Microsoft

Dec 2025 - Present | Pune, Maharashtra, India

• Providing M365 Cloud Support with expertise in SharePoint, OneDrive, and Microsoft 365 services
• Achieved 2x Microsoft Certifications (AZ-900, AI-900) within first 2 months
• Maintaining 80%+ First Contact Resolution rate
• Supporting enterprise customers with complex technical issues

Tools: SharePoint, M365, OneDrive, Azure AD, Microsoft Teams

Product Support Engineer @ DNV

Oct 2024 - Mar 2025 | Pune, Maharashtra, India

• Support ShipManager software with >80% resolution rate on first contact
• Manage client communications via email/chat for troubleshooting
• Use Echolon ticketing tool for efficient issue tracking
• Handle server/user accounts with Toolbox, Azure AD, and Windows Server

Tools: ShipManager, Echolon, Azure AD, VMware, Royal TS, TeamViewer, SQL Anywhere

Technical Support Professional @ TomTom International B.V.

Mar 2024 - Sep 2024 | Pune, India

• Achieved >82% resolution rate for TomTom device support
• Boosted customer satisfaction by 20% with presales advice
• Reduced return TAT by 15% in post-sales logistics

Tools: Zendesk, Unbabel, Intershop, SAT2 Admin

Service Desk Analyst @ Wipro Technologies

Jul 2022 - Jan 2024 | Pune, India

• Supported John Lewis & Partners with 100% SLA compliance
• Reduced resolution time by 20% with timely updates
• Achieved 90% first-call resolution via SCCM troubleshooting
• Resolved 5,000+ incidents with 100% quality score

Tools: ServiceNow, VMware, SCCM, McAfee ePO

Freelancer

Aug 2019 - Feb 2022 | India - Remote

• Web Developer using Bootstrap, WordPress, Wix
• Provided technical support and consulting for clients

Tools: Google Analytics, SEMrush, WordPress, TeamViewer

Custom ROM Tester (Volunteer)

XDA Developers | Aug 2017 - Dec 2019 | India - Remote

• Tested Android ROMs for stability and performance
• Specialized in rooting and firmware customization

Tools: Magisk, LineageOS, TWRP, ADB

B.Sc Computer Science

University of Pune | 2017 - 2020

Grade: 73.11% - First Class with Distinction

Higher Secondary Certificate

Dr. D. Y. Patil Vidyapeeth | 2015 - 2017

Stream: Science - PCM IT GEO ENG

Wipro Rising Star Award

Wipro Technologies | 2023

Resolved 5,000+ incidents with 100% quality score

Machine Learning - ZONAL Championship

IIT Madras | 2019

Zonal Championship recognition

Cyber Olympiad

DPU - Institute of Distance Learning | 2019-2020

2nd Rank Achievement

Microsoft Certified: Azure Fundamentals (AZ-900)

Microsoft | Jan 2026

Credential ID: B8A73C6F597FC873

Microsoft Certified: Azure AI Fundamentals (AI-900)

Microsoft | Dec 2025

Credential ID: D898523D3E269ED5

OneDrive SharePoint (ODSP) Foundation Assessment

QA Ltd | Jan 2026

Google Cloud Fundamentals: Core Infrastructure

Google | Mar 2022

Credential ID: SEGD6WN2U7US

Career Essentials in System Administration

Microsoft & LinkedIn | Nov 2023

Essential Marketing Frameworks

University of Washington | Jul 2025

Credential ID: MJATQWH64BHY